The van driver Paul, who delivered my items to my Charlottetown home, was extremely helpful. There was a caster missing from the hutch which had been sheered off its peg. He called the office it had been shipped through and the manager tracked it down and mailed the caster to me. This piece of furniture is a family piece which means a lot to me and the care Paul and Jason (the manager) took making sure everything was in good working order was incredible. Paul was a very pleasant fellow to deal with. Polite, curious and professional. Bravo!